We want your mentorship experience to be flexible and fair. You can get a full refund if you cancel at least 48 hours before your first scheduled session. Once a session has started, it is considered complete and cannot be refunded. For multi-session packages, you only pay for the time you use, meaning you can get a partial refund for any remaining, unused sessions.

Please let us know at least 24 hours in advance if you need to reschedule. Sessions missed without notice, or canceled with less than 24 hours’ notice, may be counted as used and are not guaranteed to be refunded or rescheduled.

We understand that situations completely outside of your control can happen. If you experience an unavoidable conflict, please reach out as soon as possible. We review special circumstances on a case-by-case basis and will work with you to find a fair solution.

We ask that all mentee arrive on time for their scheduled calls. If you are running late, your mentor will wait for a maximum of 15 minutes before the session is marked as a no-show. Please note that any lost time due to late arrival cannot be extended past the original end time of the session.

All package balances and unused sessions must be scheduled and completed within three months of the original purchase date. Any sessions remaining after this period will automatically expire and will no longer be eligible for booking, rescheduling, or partial refunds.